Dr. Melanya Garibyan, an experienced optometrist, based in California, USA, expanded her practice into dry eye treatment with the Inmode IPL system. To provide comprehensive care, she turned to MeiboVue, our advanced dry eye diagnostic tool. However, setting up the device and software presented some challenges.

First Meeting: Software Upgrade & Device Syncing

Dr. Garibyan’s first challenge was upgrading the VisuDoc software. We quickly scheduled a Zoom meeting to walk her through the process, ensuring that the MeiboVue system was fully updated. We also guided her on syncing the MeiboVue mobile app with her desktop system, ensuring seamless data sync.

Second Meeting: Slit Lamp Attachment & App Optimization

The next challenge came when Dr. Garibyan had difficulty mounting the MeiboVue slit lamp attachment. During our second Zoom meeting, we provided step-by-step instructions to ensure correct installation. Additionally, she found the camera button on the mobile app inconveniently placed on the right side. We showed her how to customize the app layout, moving the button to the left for better usability.

The Outcome: A Holistic Dry Eye Treatment Experience

With MeiboVue fully integrated, Dr. Garibyan can now offer her patients a comprehensive diagnostic service, educating them about their dry eye condition and tracking progress effectively. The combination of Inmode IPL and MeiboVue allows her to deliver a complete and holistic treatment experience.

VisuScience is committed to providing timely and professional after-sales support. If you encounter any issues with our products, feel free to contact us at info@visuscience.com.